Vision and Goal: To create a cultural and quality hotel that guests love
Core values: To do standardized things, to satisfy guests, to learn and strive, to cooperate and win, and to promote culture
Business Objective: To benefit society and achieve sustainable operation
Management philosophy: Employee first, guest foremost
Service philosophy: We constantly strive to prepare everything for you
Team philosophy: learning and striving, integrating knowledge and action, professional and efficient, dedicated and dedicated, pioneering and innovative, united and cooperative
Service guideline: Five steps and ten steps to handle
Within ten steps, make eye contact. Within five steps, smile and bow 15 degrees to greet the guest. If you see that the guest has luggage in both hands or that the luggage carried by one hand is below the knee, you must proactively approach the guest and help them retrieve their luggage, and take them to their destination in the hotel.